Cookies & Privacy Policy
Arrow Precision Ltd take your privacy and data very seriously. We will never ever sell or pass your data on to anyone. We'll only use it within Arrow Precision Ltd to process orders and send you marketing emails, if you have opted in to receive them. No spam. You can always opt out from a link at the bottom of the emails we send or contact us to ask us. We'll do that straight away. The use of the personal data is governed by The UK Data Protection Act 2018. This means that we won't pass your information on to third parties, nor will we send you promotional material unless you agree to it. That is the law, and we stick to it.
WHAT WE COLLECT
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, and participate in competitions. Website usage information is collected using cookies.
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. Arrow Precision Ltd will not share your information for marketing purposes with external companies. In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies. When someone visits www.arrowprecision.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. Alternative, you can fill out our Access Request Form. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@arrowprecision.com
CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 04.09.2023
HOW TO CONTACT US
Please contact us if you have any questions about our privacy policy or information we hold about you: by email or write to us at: Arrow Precision Engineering Ltd 12 Barleyfield, Hinckley LE10 1YE
